Shipping and Returns

 

Returns and Exchanges Policy

At Nantucket Spider we want our customers to be happy with their purchase.  We gladly offer Returns and Exchanges, when possible, for any unused item within 30 days of delivery receipt.  Our goal is 100% customer satisfaction.  If at any other time you have comments or concerns please contact us. 

For return or exchange request, please send us an email at customerservice@nantucketspider.com with:

  1. Your name and the name of the original buyer if not the same,
  2. The order number from the original invoice/packing slip,
  3. The reason for your return or exchange request, and
  4. Your phone number in the event we need to contact you

We will reply within 1 business day with your return/exchange instructions.

Please note that refunds are not issued for any expedited shipping or international shipping charges (such as USPS Priority or UPS two day, next day or overnight services), regardless of the reason for your return or exchange.

After 30 days has passed from the date of delivery receipt, there will be NO refunds or exchanges.

Delivery Receipt is the date the post office or delivery service posts that the package was delivered.

 

 Returns for orders originally purchased with a Nantucket Spider gift card will be refunded to the Nantucket Spider card used in the original order. Merchandise credits may be redeemed on Nantucket Spider.COM and are not redeemable in retail locations. 

For more information please contact Customerservice@nantucketspider.com.

 

Shipping & Delivery

Nantucket Spider ships orders next day and you should receive them within 2 to 5 business days of placing your order (5-10 days international). Please refer to the table below for information on the approximate costs & timings of our worldwide delivery service.  If you need more information about delivery to your destination, please email us at orders@nantucketspider.com.

 

Destination

Service

Cost (for 2 bottles)

Delivery Time

US

USPS first class, priority or UPS

Free Shipping

 

Ships Next Day

 2-5 business days for delivery

 Canada

Not Currently Available

N/A

 

 

N/A

Worldwide

USPS first class

UK $24.00

Dubai $22.75

Ships Next Day

5-10 days delivery

 

Please note that these prices are intended as a guide only.