Privacy Policy

These Terms of Service (“Terms”) govern your access to and use of the Nantucket Spider® website, products, and services operated by Nantucket Spider, LLC (“Nantucket Spider,” “we,” “us,” or “our”). By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, you may not access or use our services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products to you.

Eligibility

By using this site, you represent that you are at least the age of majority in your state or province of residence and have the legal capacity to enter into these Terms. You may not use our products or services for any illegal or unauthorized purpose.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or website without express written permission from Nantucket Spider.

You understand that content you submit (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is always encrypted during transfer.

Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that information on our website, including product descriptions and pricing, is accurate and current. However, occasional errors, omissions, or outdated information may occur. We reserve the right to correct any errors and to update information at any time without prior notice. If we discover an error that materially affects your order, we will take reasonable steps to notify you or cancel the order and issue a refund where appropriate.

Products and Pricing

All products are subject to availability. We reserve the right to limit the quantities of any products or services offered. Prices are subject to change without notice. We reserve the right to discontinue any product at any time.

We do not guarantee that product descriptions, images, or other content are error-free. In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed for a product listed at an incorrect price.

Order Acceptance and Billing

Your order constitutes an offer to purchase. Orders are not accepted until confirmed and shipped. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent or violate these Terms.

You agree to provide current, complete, and accurate purchase and account information for all transactions.

Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed. Nantucket Spider is not responsible for delays caused by carriers, weather, customs, or events beyond our control.

Returns and Refunds

Returns and refunds are subject to our posted return policy, which is incorporated into these Terms by reference.

Intellectual Property

All content on this site, including text, images, graphics, logos, trademarks, and product designs, is the property of Nantucket Spider or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without our prior written consent.

Prohibited Uses

You may not use the site or its content for any unlawful purpose, to violate any laws, to infringe upon intellectual property rights, to transmit harmful code, or to interfere with the security or operation of the service.

Disclaimer of Warranties

The service and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, Nantucket Spider shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits or data, arising from your use of the service or products. In no event shall Nantucket Spider’s total liability exceed the amount paid by you for the product giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Nantucket Spider, its officers, directors, employees, and agents from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or the purchase of any products shall be resolved by binding individual arbitration, rather than in court, except that you may assert claims in small claims court if eligible.

Arbitration shall be conducted on an individual basis and not as a class, collective, or representative action. You waive any right to participate in a class action or class arbitration.

The arbitration shall be governed by the Federal Arbitration Act and administered by a recognized arbitration provider. The arbitrator shall have exclusive authority to resolve disputes relating to the interpretation, applicability, or enforceability of this arbitration provision.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to customerservice@nantucketspider.com within 30 days of your first purchase or use of the service. Your notice must include your name and email address and state your intent to opt out.

Severability of Arbitration Provision

If any portion of this arbitration provision is found unenforceable, the remainder shall remain in full force and effect. If the class action waiver is found unenforceable, the arbitration requirement shall still apply on an individual basis to the fullest extent permitted by law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles, except that arbitration shall be governed by the Federal Arbitration Act.

Termination

These Terms remain effective unless terminated by you or Nantucket Spider. We may terminate or suspend access to the service at any time for violations of these Terms.

Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Nantucket Spider and supersede any prior agreements.

Contact Information

Questions about the Terms of Service should be sent to customerservice@nantucketspider.com.