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Contact Us (We're Real People!)

Customer Service and Questions

Email us at customerservice@nantucketspider.com

Please be sure to reference your order number, order name, and shipping address where applicable 

Wholesale Inquiries

Email us at orders@nantucketspider.com

Or contact your Rep

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Frequently Asked Questions

Which repellent should I buy?

Nantucket Spider Original Natural Repellent (Orange Label): This is our best seller. It has a unique blend of essential oils of cedar wood, citronella, clove, geranium, lemongrass, peppermint, rosemary, and spearmint. While our 8 ounce bottles have our signature trigger sprayer, our 4 and 2 ounce sizes (with pump sprayers) are convenient for travel and to carry in a handbag or a backpack. Comes in four sizes (2 oz, 4 oz, 8 oz, 16 oz).

Nantucket Spider Summer Camp Repellent (Blue Label): It is much like the original formula, and is equally effective, but is citronella-free. We made it for kids (and others) who may have an aversion to citronella. Comes in three sizes (2 oz, 4 oz, 8 oz).

Nantucket Spider Extra Strength Tick Repellent (Green Label): If you specifically want to repel ticks, this is a perfect repellent. It can be used alone or in addition to other repellents. While no repellent repels all ticks, in independent lab tests, ours repelled 92% of deer ticks. Comes in four sizes (2 oz, 4 oz, 8 oz, 16 oz).

Nantucket Spider Bug Repellent for Dogs (Red Label): This repellent is specially formulated without ‘citrusy’ oils that dogs dislike and clove oil, which they shouldn’t ingest. Instead, it contains thyme oil to repel fleas and other oils such as geranium, rosemary, cedar, peppermint and spearmint - all effective repellents. And while it is formulated for dogs, it is often used on their owners as well! Comes in two sizes (8 oz, 16 oz).

How should the Extra Strength Tick Repellent be applied?

Things to keep in mind when applying Tick Repellent:

- All tick larva, most nymphs, and many adult ticks are found within 6 inches of the ground. The remainder of adult ticks are found in waist-height bushes - it is quite unusual for adults to be in trees or fall from above.

- Since ticks usually climb onto people from the ground and move upward, your goal when applying repellent is to create a protective barrier low on your body. This helps stop ticks from attaching or crawling up where they’re harder to see.

How to apply: Spray Extra Strength Tick Repellent thoroughly from your knees down, covering all sides of your legs, socks, and shoes. If you’ll be walking through tall grass or brush, apply from the waist down and also on your arms if you’ll be handling weeds or plants

Can I use the Natural Repellent for Dogs on myself?

While the Dog Repellent is formulated specifically for dogs, it can be used on people as well.

Is there a shelf life?

Our products are bottled with a drop of Nitrogen so that they are fresh when opened or first used. Once exposed to oxygen after first use, the essential oils will begin to decrease in efficacy.

While our products do not go “off”, they will become less effective over time which is why we recommend that they be used within 12 months of opening.

How often should I reapply my bug repellent?

Our Extra Strength Tick Repellent is long lasting and you will smell it on socks and shoes many hours after it is applied, however to be on the safe side, reapply every 1.5 hours. For ticks, Our Natural Repellent for Dogs should be reapplied every 1.5 hours and after swimming or walking in wet conditions.

Our other spray products should all be applied “as needed” for flies and mosquitos. Humidity and infestation levels will affect how often they need to be applied – the higher the humidity and the higher the infestation level, the more frequently the products should be spritzed on. Fortunately, unlike other chemical repellents, Nantucket Spider’s repellents do not bioaccumulate and can be used as needed.

Can I use the Extra Strength Tick Repellent on my dog?

Our Extra Strength Tick formula is really for people. While it is highly effective at deterring ticks, it contains some essential oils that are not recommended for dogs.

My spray top isn't working or is broken!

Please contact us at customerservice@nantucketspider.com and we will send you a replacement

USPS says my order was delivered but it wasn’t!

We have heard a lot of this from USPS lately -- people get notified of delivery, and then the package is delivered the next day or the day after.

If your package isn’t delivered to you in the next few days, please reach out to customerservice@nantucketspider.com and we would be happy to help.