Contact Us
Contact Us
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Customer Service and Questions
Email us at customerservice@nantucketspider.com
Please be sure to reference your order number, order name, and shipping address where applicable.
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Wholesale Inquiries
Email us at orders@nantucketspider.com
Or contact your rep
Frequently Asked Questions
Which repellent should I buy?
Nantucket Spider Original Repellent (Orange Label): This is our best seller. It has a unique blend of essential oils of cedar wood, citronella, clove, geranium, lemongrass, peppermint, rosemary, and spearmint. While our 8 ounce bottles have our signature trigger sprayer, our 4 and 2 ounce sizes (with pump sprayers) are convenient for travel and to carry in a handbag or a backpack. Comes in four sizes (2 oz, 4 oz, 8 oz, 16 oz).
Nantucket Spider Summer Camp Repellent (Blue Label): It is much like the original formula, and is equally effective, but is citronella-free. We made it for kids (and others) who may have an aversion to citronella. Comes in three sizes (2 oz, 4 oz, 8 oz).
Nantucket Spider Extra Strength Tick Repellent (Green Label): If you specifically want to repel ticks, this is a perfect repellent. It can be used alone or in addition to other repellents. While no repellent repels all ticks, in independent lab tests, ours repelled 92% of deer ticks. Comes in four sizes (2 oz, 4 oz, 8 oz, 16 oz).
Nantucket Spider Bug Repellent for Dogs (Red Label): This repellent is specially formulated without ‘citrusy’ oils that dogs dislike and clove oil, which they shouldn’t ingest. Instead, it contains thyme oil to repel fleas and other oils such as geranium, rosemary, cedar, peppermint and spearmint - all effective repellents. And while it is formulated for dogs, it is often used on their owners as well! Comes in two sizes (8 oz, 16 oz).
How should the Extra Strength Tick Repellent be applied?
Things to keep in mind when applying Tick Repellent:
- All tick larva, most nymphs, and many adult ticks are found within 6 inches of the ground. The remainder of adult ticks are found in waist-height bushes - it is quite unusual for adults to be in trees or fall from above.
- Since ticks usually climb onto people from the ground and move upward,your goal when applying repellent is to create a protective barrier low on your body. This helps stop ticks from attaching or crawling up where they’re harder to see.
How to apply: Spray Extra Strength Tick Repellent thoroughly from yourknees down, covering all sides of your legs, socks, and shoes. If you’ll be walking through tall grass or brush, apply from thewaist downand also on yourarmsif you’ll be handling weeds or plants
Can I use the Repellent for Dogs on myself?
While the Dog Repellent is formulated specifically for dogs, it can be used on people as well.
Do your spray repellents and incense expire?
Our products are bottled with a drop of Nitrogen so that they are fresh when opened or first used. Once exposed to oxygen after first use, the essential oils will begin to decrease in efficacy.
While our spray products do not expire, they will become less effective over time which is why we recommend that they be used within 12 months of opening.
Our incense sticks do not have an expiration date. However, they will stop working over time if they are stored in a humid environment. For this reason, we recommend keeping your incense sticks in a cool, dry place when not in use.
How often should I reapply my bug repellent?
Our Extra Strength Tick Repellent is long lasting and you will smell it on socks and shoes many hours after it is applied, however to be on the safe side, reapply every 1.5 hours. For ticks, Our Repellent for Dogs should be reapplied every 1.5 hours and after swimming or walking in wet conditions.
Our other spray products should all be applied “as needed” for flies and mosquitos. Humidity and infestation levels will affect how often they need to be applied – the higher the humidity and the higher the infestation level, the more frequently the products should be spritzed on. Fortunately, unlike other chemical repellents, Nantucket Spider’s repellents do not bioaccumulate and can be used as needed.
My spray top isn't working or is broken!
Please contact us at customerservice@nantucketspider.com and we will send you a replacement